Refunds & Cancellations
Plans change. Here is exactly what happens if you need to cancel or reschedule, and what we do if we have to cancel.
Adult classes and kids classes
| When you tell us | What you get |
|---|---|
| 72 hours or more before class | Full refund to your original payment method, or a free move to another date |
| 24 to 72 hours before class | Full class credit valid for 12 months (no cash refund) |
| Less than 24 hours or no-show | No refund or credit, but you may send a friend in your place at no charge |
Ingredients are bought for each seat a few days before class, which is why late cancellations can't be refunded. If you are sick, please don't come; call us and we'll do our best to help.
Private events
- A 30% deposit holds your date. It is refundable if you cancel 30 or more days before the event.
- Cancel 8–29 days before: the deposit becomes a credit toward a new date within 12 months.
- Cancel 7 days or less before: the full balance is due, as staff and ingredients are already committed.
- Headcount may be reduced by up to 20% until 5 days before the event without charge.
Kids series and summer camp
- Full refund up to 14 days before the first session.
- After that, a prorated credit for any sessions not yet started.
- Missed individual sessions within a series cannot be refunded, but we will share the recipes.
Class passes and gift cards
Unused class passes may be refunded within 14 days of purchase. After 14 days, unused passes and gift cards are non-refundable but remain valid for their full term.
If we cancel
If we cancel a class because of low enrollment, instructor illness, severe weather or a building issue, you choose between a full refund and a free move to another date. We will contact you by phone or email as early as possible, at least 24 hours before class for enrollment-related cancellations.
How refunds are paid
Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few additional days to post it.
How to cancel or reschedule
Email info@kitchendancercommunity.com or call (502) 856-3167. The time we receive your email or voicemail counts as your notice time.
Firstmerchants Home LLC
(operating kitchendancercommunity.com)
Attn: Elliott Carroll, Owner
1476 Lincoln Pl
Calumet City, IL 60409, USA
Phone: (502) 856-3167
Email: info@kitchendancercommunity.com